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How customers opt in to texts

Apex Mobile Autoworks only texts customers who opt in. Here’s exactly how consent is collected.

1. Online booking form

Customers book service online at book.apexmobileauto.com. On the last step they enter their name, mobile number, and email. Below those fields are two optional checkboxes. Both start unchecked, and customers can book without checking either one.

The contact step of the Apex Mobile Autoworks booking form: name, mobile number, and email fields, then two unchecked checkboxes for appointment texts and for maintenance reminders and offers, each with its disclosure, followed by links to the Privacy Policy and Terms & Conditions and the Book this time button.
The contact step of the online booking form.

The first checkbox covers appointment texts:

Text me about this appointment (recommended). Apex Mobile Autoworks will text my appointment confirmation, reminders, arrival updates, and a review request after the visit. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent isn’t required to book.

The second, separate checkbox covers marketing texts:

Also text me maintenance reminders and offers (optional). Occasional service-due reminders and special offers from Apex Mobile Autoworks. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.

Links to our Privacy Policy and Terms & Conditions appear right below the checkboxes.

After submitting, customers see a confirmation screen, and the confirmation text below goes out right away.

The booking confirmation screen: You're booked. Thanks, Alex. We'll see you today between 3 PM and 5 PM. Your confirmation is on its way by text at (512) 555-0142, followed by the appointment time, address, vehicle, and service.
What customers see after booking with appointment texts turned on (sample customer).

2. Bookings by phone

When a customer books by phone, we use this script before asking for consent:

Thanks for calling Apex Mobile Autoworks about your appointment. We can text your booking confirmation, reminders, arrival updates, and a review request after the visit. Message frequency varies, message and data rates may apply, and you can reply HELP for help or STOP to opt out anytime. Texts aren't required to book. Would you like these texts at this number?

If they say yes, we turn on appointment texts in our booking system, which records that consent was given by phone, with the date and time. Phone consent covers appointment texts only. Marketing texts go only to customers who check the marketing box themselves.

3. Confirmation text

Right after a customer opts in, they receive:

Apex Mobile Autoworks: You’re signed up for appointment texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Customers who also opt in to marketing texts receive:

Apex Mobile Autoworks: You’re signed up for maintenance reminders and offers. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Opting out

Customers can reply STOP to any message to opt out, or HELP for help. See our Terms & Conditions and Privacy Policy.